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You are here: Home1 / Testimonials

Testimonials

Our Customers Are Our
Biggest Cheerleaders!

We can tell you over and over about how we’re going to do a good job when you hire Elite Plumbing, Heating & Air Conditioning but we’d rather let our customers tell you themselves:

Elite Plumbing, Heating & Air Conditioning
Elite Plumbing, Heating & Air Conditioning
4.8
Based on 3502 reviews
See all reviewsWrite a review
Jamie Anderson
Jamie Anderson
1763084012
Fantastic experience all around. Jesus was thorough, efficient and kind. We'll be using Elite from now on!
Davida Howard
Davida Howard
1763081020
Knowledgeable and friendly staff
David Mathews
David Mathews
1763060873
Excellent service and knowledgeable. repairs
Robert Hale [Substitutes]
Robert Hale [Substitutes]
1762980139
Robert Hale
Robert Hale
1762980102
Elite is by far the best Plumbing/AC company in town. Over 20 years in the same residence with lots of companies but none can match Elite for service, products and professionalism.
Judy Guantero
Judy Guantero
1762917482
On timeFriendly
jody york
jody york
1762909389
Elite is wonderful. Professional and very nice. I am warm in the winter and cool in he summer.
Scott Ray
Scott Ray
1762901322
The service tech, Nathan, was very professional, knowledgeable and thorough.
Ron McEntyre
Ron McEntyre
1762893799
Great service nice to work withThese fokes are the best in town
Jeff Powell
Jeff Powell
1762884733
Armando is exceptionally courteous and thorough. He is an excellent technician!
Arden Lang
Arden Lang
1762884176
Excellent service.
Marc Lemieux
Marc Lemieux
1762828657
Had two great service techs out today (Vince D and Jesus M) as part of my contract. Both service techs were very professional, courteous and knowledgeable. Had my heater serviced, preventive maintenance on my water heater and plumbing inspected. Elite is a great company, I’ve been using them for many years.
Maripi Aldanese
Maripi Aldanese
1762653647
I have been using for over 10 years and have been very happy with them. My water heater broke today and they managed to add me to schedule to repair today.
Xose Lozana
Xose Lozana
1762630874
As always Elite's tech Vince is fast on A/C inspection and helpful with info on the unit.
Virginia Somoya
Virginia Somoya
1762571324
Christie arrived on time, was professional and very thorough in the inspection and clean up of my AC unit. Thank you for employing such reliable staff.
Joe Sutton
Joe Sutton
1762555975
Vince is very knowledgeable, courteous and explains and answers my questions regarding the HVAC servicing and repair process.
Richard Calvert
Richard Calvert
1762460629
The tech was excellent , and is a great service tech, as he represents Elite very professionally. But most of allhe is a super guy. Y'all should be extremely proud of him.
christina elias
christina elias
1762285857
Sharon finn
Sharon finn
1762268349
Armando came out to perform our winter checks on our heating & cooling units. He took the time to properly check all units for performance and informed us of any issues we might have to deal with in the future. Great job Armando!
Susan Gilyan
Susan Gilyan
1762215114
Very courteous and knowledgeable technician. She answered my questions and explained everything. This has been a wonderful company to deal with for many years now.Thank you fir always doing a great job.
320NAW
320NAW
1762211736
Glenda Hampton
Glenda Hampton
1762209675
Very professional. Great service. Applause to Nathan
WheresMyo
WheresMyo
1762195654
My three properties have always been serviced by Elite A/C and I wouldn't have it any other way. The front desk is totally committed to my needs. Their technical staff is punctual and their expertise is reassuring and worthy of my gratitude.
Amy Ingstad
Amy Ingstad
1761970719
Jesus was the technician that came to my house today to replace my garbage disposal and just like my previous interaction with this company, it was pleasant and the work was done quickly! He seemed to be very knowledgeable and honest. I will definitely recommend this company for HVAC or plumbing services.
Maureen Topscher
Maureen Topscher
1761941585
Today I had my yearly check up on my AC system. My tech was polite, presented himself well, his appearance was clean & professional. He was very helpful with information & was able to answer questions. Also, he came in wearing a filtered mask which made me feel very good.
JOSETTE
JOSETTE
1761884266
Sean , Armondo, Ceasar, Tumils were very nice and helpful.
Zeola Gaye
Zeola Gaye
1761877084
Patrick Shelton
Patrick Shelton
1761859952
Lorraine Berkos
Lorraine Berkos
1761853154
Dawn Mintun
Dawn Mintun
1761796767
Linda MaY
Linda MaY
1761794061
Went over everything he did yes
roosevelt toston
roosevelt toston
1761780160
Bob Popovich
Bob Popovich
1761770954
Alec is awesome! Very friendly courteous and customer oriented.
Pattie Urdzik
Pattie Urdzik
1761763860
thank you Christyexcellent service
Robert Pudelwitts
Robert Pudelwitts
1761763773
Elite does a great job every time they have come to our home. Thank you for cooling our home again.
Lori Sabella
Lori Sabella
1761760594
Very happy I went wth Elite. In spite of the sad news that I had to replace my system (it was the original system that was installed when the house was built in 1998), I was extremely pleased with their service! Vince my technician was great... took time to explain the issues, showed me photos of the problem areas, and explained options. The price was fair, and I had a new system installed the very next day. The installers took great care in protecting my floors and area that might be exposed to the dirt and dust during installation. And they were timely, communicative, and on time for both the initial visit and the install. I have no hesitation recommending Elite!
Jenny Rivera
Jenny Rivera
1761694026
Our service guy was Vince and he was awesome. He was here on time and explained everything thoroughly step by step. He was very methodical and cleaned up his work area after he finished. Vince provided us with a detailed report that included before and after pictures of our serviced a/c unit. Vince’s customer service, expertise and rapport went above and beyond.Thank you Elite and Vince you’re a 10 out of 10! I definitely would recommend you to all.
iluminada sison
iluminada sison
1761685879
David Smania
David Smania
1761674876
Technician Jesse was prompt and courteous. He replaced my air filters (with my new filters) as part of the service. He took photos of my duct system and igniter plug to show existing wear and dust buildup that should need attention in the future. I'd highly recommend their service to others
Linda Hughes
Linda Hughes
1761674060
Prompt, and professional. Knew what he needed to do and got it done.
frank nishimura
frank nishimura
1761375112
Very professional, knowledgeable and courteous.
Mark Roberts
Mark Roberts
1761324824
Today our tech was Christy. Friendly, courteous, and thorough. I’d happily have her perform my routine service every six months
Doris
Doris
1761322986
Julio Castellanos
Julio Castellanos
1761322911
Experience was great Jesse the ac tech was awesome at his job
Michael Stein
Michael Stein
1761250081
Caring, competent, and efficient!!!They know what to do...Plus, we are seeing so many more Elite vehicles servicing the Las Vegas Valley!Bravo ELITE.
Howard Mason
Howard Mason
1761095549
Elite installed a new HVAC system 3 years ago. They have been professional and responsive.
Melendre Maktal
Melendre Maktal
1763059507
Jan Fischer
Jan Fischer
1762555300
Jesse explained what he was doing the entire process. He came into the house to review the filter location, thermostats and vent location. I expressed an additional concern about having two units, and temperature differences. He shoes me what he thought would be a good fix for this problem. More to come!
Walt Miller
Walt Miller
1763070463
ELITE DAMAGED MY PROPERTY AND THEY ARE NOT MAKING GOOD ON REPAIRS. GREAT WAY TO TREAT A DISABLED GULF WAR VETERAN OR ANY OTHER CUSTOMER. THANKS ELITE! We’ve been doing business with Elite for about 8 years with no problems. We had our attic heating and air conditioning ductwork replaced and one of their installers ran into our sliding screen door damaging it beyond repair and another worker dropped and broke our smoke detector.The two problems I have with this are they ordered us a new smoke detector rather than just buying us a replacement the same day from any local retailer. So 8 days on and still no smoke detector.They bought us a new screen door but they don’t know how to install it so again, 8 days later and we have a lovely door that will not slide back and forth so we can’t use it.Really, 8 days and counting. I just don’t get it….UPDATEOk, it’s been two weeks now and on Friday (Nov 7th) two men showed up (not professional door installers) and “rigged” the door to slide back and forth. However it’s not the right door and creepy crawlies can get past it so we still can’t use the door. Still no word from Elite as to what’s going on with the door or when it might get fixed.Also our safety is not a concern because it’s been two weeks since they broke our smoke detector and no word what they are doing about that. I’m a disabled gulf war veteran and the extra time I would get from that detector might make the difference about me getting out of the house.Well, there you go, just my two cents and another $8K for ductwork.You DON’T always get what you pay for.
Nerida Monk
Nerida Monk
1761249183
On March 13, 2025, Elite Heating & AC installed a new 5-ton HVAC unit on our roof. They also did some duct work for a total of $11.2K. That same day, they emailed proof of product registration with the manufacturer to us. The registration was necessary to start the 10-year warranty and showed the model and serial number.August 14, 2025, we called Elite to let them know the new AC was no longer blowing cold air. They came out and said the coil and some other component needed to be replaced. This was very surprising for a 5-month-old HVAC unit. So, we waited for Elite to come back and replace the defective parts. After waiting a few days, we had to call Elite to ask when they were planning on getting the AC up and running. They said they were waiting for parts and would get back to us once they arrived. Two weeks later, we still hadn't heard from them, so we called again. We were told they had to check with the technician to see what was going on and would call back. Another 2 weeks went by, and no word from Elite, so we called again. This time we were told the parts arrived damaged and were bow placed on back order. We were surprised no one at Elite bothered to give us this update. When we spoke with the "service manager," he said he would look into everything and call us back on Monday. Monday came and went with no word from him. We called them again and again and were given the same run around each time. "We need to check with the manufacturer, or check with the technician, etc., and get back to you. We called again, and they said since the parts are taking so long, we've decided to replace the defective HVAC unit completely.September 30, 2025, Elite came out and replaced the HVAC unit with a "new" unit. This time, we did not receive any proof of product registration. We did not know the model and serial number of the new unit they put on our roof, so, as it stands, it looks like we no longer have a 10-year warranty.Tired of their games and bad customer service, we filed a complaint with the Better Business Bureau, which was what finally prompted them to come out and replace the unit. We asked for the proof of registration, and they said we needed to call them with any questions. We didn't have any questions. We were waiting for the product registration so we could be assured our new HVAC is under the promised 10-year warranty. This needs to be emailed to us and cannot be accomplished over the phone. To this day, Elite Heating & Air Conditioning has refused to send any documentation of our "new" HVAC unit. We have no model number, serial number, proof of product registration, or warranty.We were without AC for over 6 weeks during the summer, which prevented us from listing the home for sale or from being able to rent it. Either way, Elite has cost us a lot of money and grief.
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Plumbing

  • Hydro Jetting
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Water Treatment

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Air Quality

  • Air Filtration / Air Cleaners
  • Duct Cleaning
  • Air Balancing / Home Zone
  • Humidifiers / Dehumidifiers
  • Duct Sealing

Maintenance

  • Maintenance Plans

Elite Plumbing, Heating & Air Conditioning

3085 E Post Rd, Las Vegas, NV 89120

Phone: 702-263-2665

Email: info@eliteheatingandac.com

HVAC Lic: #0072282

Plumbing Lic: # 0074826

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