Made an arrangement thru their web site. The owner responded very quickly. Came much faster than what I have asked them to. They've inspected our AC unit and charged less than what I've thought would be. Going to use them to inspect my AC unit throughout next years.
Leo and Hugo were great. Good people also. Will use Elite again for my plumbing needs.
As usual good service. Would not use anyone else
The motherboard that controls our AC fan motor had a chip go bad. Alex came out, assessed the situation on a Friday afternoon. He hot wired the fan motor to constantly blow so we could be cool all weekend. Part ordered and put in Monday morning.We have always had excellent service from Elite.
The technician (Leo) was very knowledgeable and straightforward with answers to questions I had. He didn’t try to “upsell” a product or service, and clearly explained the options with pros and cons of each. The plumbing service request was originally just for an estimate (3rd one), but the cost was so much less than others I quickly ask for the service to be completed. I couldn’t be happier and will contact Elite for future requests.
Very satisfied with customer service personnel who were polite and efficient. Nathan was very knowledgeable and quickly fixed our air conditioning problem and answered our questions. I highly recommend Elite.
They came to my home for my yearly check up. It was very comprehensive. This helps me feel reassured that we shouldn’t have any big, bad surprises 😃. The tech was not only very good, she was also kind and helpful. I certainly plan to use them next year.
Highly recommend Elite for all of their services. Armando came to our house for to fix an AC issue. Arrived early, fixed our problem and was great to work with. You have gained a customer for life now because of his professional and pride in his work. Thank you Armando and thank you Elite Plumbing Heating & Air Conditioning!
They came the same day I called so I did not have to sleep with a broken air conditioner overnight. They fixed my air conditioner quickly and the price was affordable. I would highly recommend them to anyone.
Amazingly professional and proficient. Interactive with information on the issue at hand. Fair and trusting.
I called in the morning and a tech was able to come out within a few hours. Nathan was thorough in his explanation in a way I could understand and I appreciated his honesty. Great customer service and care.
This is my second time to use Elite for my A/C issues at my home. They are always prompt and responsive. They take their time to diagnose the problem and inform you of all details, without pressuring you into a hasty purchase. My technician Richard made multiple phone calls to find a rare part for my decades-old bedroom unit. After consultation, I decided to try an alternative option (aka, portable unit) since it’s for one bedroom only. I appreciate their honesty and when I have the budget to fully replace it, I will use Elite once again.
They did a great job, fixing my swamp cooler and explaining how it worked. I will definitely share this company’s information.
Elite has very qualified technicians. The only HVAC and plumbing company I will use. I have recommended this business to all that needs their type of service.
A/c units wasn’t working they came and fixed it right up no issue. Knew what it was sitting seconds gotta love that
Elite, Leo and Hugo, drained my Hot Water Heater and change my water Softener filter as requested. They also tested my water pressure and did a plumbing check of my other sinks. What a pleasant surprise.
Jesus was great! He came by earlier than expected (which was perfect and made me very happy) looked at my issue and immediately knew how to fix it. Took care of it promptly and no more leaks. He was also super nice and talked me through everything he was doing. Overall great experience and the price was what I assumed it was going to be based on the issue. His estimate was on point.
I called on a holiday weekend expecting to have to set an appt. They were able to come out that morning!! They sent Leo "Big Happy" and he was beyond amazing! He was professional, very personable and did an amazing job!! I highly recommend Elite for your plumbing needs!
Leo and Hugo were wonderful. They took their time they explained everything to us explain the future maintenance I need to be required and our warranty. Thank you very much.
Recently my grandparents AC unit was not working. I called Elite and they were able to send someone out within a couple of hours that same day to look at the unit. Unfortunately the AC unit needed replacement, but Elite was able to install a new unit the next day. Even though it is August they worked very fast to help us out to get the new AC unit installed as quickly as possible. Would definitely recommend!
Nathan is wonderful. He explain everything.
Our air conditioner broke Labor Day weekend. They came out the day we called, gave us bid and replaced it the next day. Very professional
Check our plumbing and drained our hot water tank. So professional doing this service. So glad we’re using this service for
technician was prompt and quickly identified the problem.
Good teachers and fixed the problems effectively.
Alan was simply the best. He took his time to explain everything in terms my wife and I could understand. He thoroughly inspected every aspect of our HVAC and let us know the origin of each issue. Alan is definitely the best person I’ve dealt with in over a decade of houses and hvac issues. Elite is very lucky to have him on the team and I feel lucky to have Alan deal with all my family’s needs. Thank you Alan👊🏽
We have used Elite for many years for our air conditioning needs. We find them dependable and reasonably priced. We never have to wait long for service and they fix everything in a timely manner: Everyone they have sent out to our home are professional and knowledgeable. A company we trust!
Great company. They are honest and helpful.
Technicians were on time and courtesy. Quick response time.
Elite Plumbing, Heating & Air Conditioning installed two new TRANE XR (4 ton & 5 ton) units 6 years ago and have serviced/checked them regularly to make sure they are operating properly and correctly. YThis was a great investment in both products and service companies. Thank you Richard the service technician and Elite
Everyone at the company provides excellent customer service - from the person that answers the phone to the person that does the repair. This company is Honest, reliable, and fairly priced!!
Repaired my A/C quickly and efficiantly
Tech diagnosed the issue and corrected it. Good job.
Everyone was helpful and friendly ...didn't feel pressured into things I didn't need...thanks again !!!!!
my AC went out on a Sunday, called Monday morning and they sent a tech out right away. within hours I had a whole new unit and furnace installed. very fast to respond and complete work!
Excellent customer service, start to finish! Came out quickBest hvac company I have had the pleasure of calling. Thank you
Used them before and will be again
Wow! The best service ever. They showed up (plumbing and air conditioning) within four hours.
Elite sends a technician to do the inspections and not a salesperson. I switched from YES! when they switched from sending a single technician to a two-man team with an aggressive sales approach. Very pleased with Elite.
Professionals, suggests the best approaches to solving what is needed, and what’s best for your pocket $$!
Elite came out to repair my AC since my home was not cooling. I got service within a few hours and it was cooling my home shortly after. Very happy with this fast efficient ac tech. Highly recommend
I've used them to install 3 new ac units at 2 different houses. Prices are always the lowest of any bid I had from other companies. Out of the 3 13 &14 seer units Elite never had to come back to service the equipment. Today Elite came to check 13 year old equipment they installed and freon was full and everything was running fine. Best money I've ever spent. Jay has been my salesperson for both houses and he's super professional, knowledgeable and doesn't blow smoke. Service technicians have always been professional and do an amazing job too.
Knowledgeable. Solved the problem.
Called at 8 am - got an appointment fast & Richard came at 11 am & was finished in 15 mins! HOW AMAZING! This company works fast & great ! Thank you so much !
Very friendly and polite employees. I called with a problem with our new air-conditioner they came out the next day.
Tech gave me good info I needed about my water softener.
So my AC system froze - dirty air filter. Anthony came and identified the problem. He was professional, courteous and Friendly!I’ve been a customer for over 10 years. I called for service on two air ducts that are not providing air. One in my kitchen one in my upstairs guest room. I also wanted a price on moving the register where the air filter goes. When the service person Kurt arrived he had no ladder to get into my attic to look at the ducts and he knew nothing about the register. And didn’t seem to know anything about the ducts. I had to provide the ladder. I had taken majority of my clothes out of the closet and covered the rest in preparation of Kurt going into my attic. He seemed bewildered when I told him why he was here. I asked him straight out do you even know why you’re here? He never really answered. So he climbed the ladder, stood on the 3rd rung, never went into the attic. Looked around came down. Never went to where the air ducts were (which could possibly just have shifted). Told me to move the register would be about $1300 to $ 1400. I said which is it? He then went outside and checked my unit to make sure it was winterized. I have called at least 5 times in the last two weeks asking to speak to Nick the Manager. I spoke with Shannon, Sharon, Kendal, and James and I’ve left messages. I was told each time Nick would get back to. Every time I call he’s not available or out of town. Today I said he’s always out of town. I was told; “yes it’s our slow season”. Kurt advised me that I would need to installed equipment to rezone my air conditioner. And, it would cost me $2400 to $2500 Really?? All this without even going into my attic where the air conditioner and air ducts are located. I’m so frustrated.
Our AC was blowing hot air in 100 degree heat. I called, Our technician showed up early. Took the time to educate us on the issue and the solution. And saved us from spending $9,000 on a new AC UNIT.She was exceptional.
Very impressed and pleased with the quality of service that Vince provided. He was very friendly and professional. Also purchased the maintenance program. So thankful!
Very knowledgeable. Answered all my questions.
Very pleased with Armando Thank you
Anthony very knowledgable and made a quick assessment of air loss. Seems to be the company to go to. Also, 0% interest plans.
I've been using elite for 15+ yrs. I always get quick, reasonable and great service. They never bs me and I've never waited more than 3/4 hrs for them to get here. I won't use any other company.
Chris is outstanding...professional and excellent at his work.
Did a good job explaining the problem. They fix the problem very quickly. Courteous and professional.
Elite Plumbing, Heating and & Air Conditioning is incredible!. I first called another company, who I have used before, which felt what I needed was "minor" and couldn't get to me until Sunday; this was on a Monday. I did not feel I could wait that long and then called Elite. The person who answered the phone was professional, nice, and very accommodating. She offered me 2 service times, today between 4 and 6 or tomorrow. I chose the 4-6 today. They got here 2 hours earlier - at 2:00. It's 2:35 now and they're finished and gone. The 2 gentlemen who came were very polite, professional, and fast! It took them less than 10 minutes to fix what I had called about. (They also liked my cat; I think she wanted to go home with them!). Elite is just a very professional business and care about their customers, including those who have never used them before. The other company has now lost a customer and Elite has gained a customer. I can very highly recommend them to everyone; I'd give higher than a five star * rating if I could. Thank you, Elite!
I received 3 quotes from 3 different companies and Elite came in cheaper and with a better product. Got the quote on a Thursday and they came out that Saturday to replace my upstairs unit. They showed up on time and completed the work in around 2 hours. They cleaned up before they left so you couldn’t tell they were even there.Highly recommend Elite.
My faith in this company remains strong as ever. They've served us with excellent care for more than 5 years. My new favorite part of their team way that our tech was a woman for the first time ever and it made me so happy to see strong support of equal opportunities for females happening at Elite Heating and Cooling!! They continue to earn my loyalty.
From the dispatcher to the technician very nice friendly people. The unit coils were dirty and in need of an acid wash. Simple honest and concise diagnosis and repair. Something that will not happen again because I now have an annual service call scheduled, If something does go wrong,, I trust Elite to quickly respond and provide an honest and accurate diagnosis and repair. This is important as I am in NYC and the home is rented to my long-time tenant.
I found Elite on Yelp and they were great from Start to Finish. We needed work done quickly and the accomadated our schedule and even added on additional things we needed done. They quoted me a price and that did not change. I would definately call Elite again.
Showed up on time, knew exactly what they were doing, and were quick and efficient in tuning up my AC system.
I cannot say enough GREAT THINGS ABOUT THIS COMPANY!!!! Nathan was so nice and thorough. Told me exactly what was wrong with a noise and to not worry. He never even tried to sell me anything and said my AC units were doing good for now. Yes they are old. But not to spend money if you don't have to. Just very very honest! And it was a free Diagnostic Check ! It seriously seemed to good to be true. ! What an Amazing Company!!!!!! They are Seriously out there to help us and not rip us off !!!!! 😭😭🥰🥰❤️❤️
Installed my A/C 3 years ago. Yearly checkups on A/C and heating. Great company and no problems with the installed unit.
Great customer service. Been with them 14 yrs. Ac service
Best prices and very respectful employees
You have the wrong house. Didn’t have any service
I didn't select this business because not all available options were offered to me, i.e. repairing my A/C unit vs replacement. Not sure if the technician lacked knowledge of this option or whether the company's profit margin was his only concern. Another company BEST A/C (Technician Lex) provided ALL available options along with the pros and cons for each. So as a prudent & financially focused customer I chose them and truly believe that I made the BEST decision for my set of circumstances.
BEWARE - Poor quality equipment and installation. Lack of Integrity and Professionalism.I have waited months to write this review in hopes that I would be pleasantly surprised by something with this new system or any kind of follow through from Elite Plumbing, Heating & Air Conditioning. I purchased 2 supposedly brand new TRANE 14 Seer rooftop units at the end of May 2023. I did so to replace the two units I had that were still working fine but had trouble keeping up with the Las Vegas heat in summer 2022, and had resulted in my energy bills skyrocketing. I will say that Elite has a great sales pitch and I fell for it hook, line and sinker. They assured me that new units would cool more efficiently and perform significantly better than the old units. I am now stuck with a huge monthly bill for the next 6 years to pay for the units that are NO MORE EFFICIENT nor keeping up with the far more mild summer temperatures we have had this summer! My energy consumption has not decreased one bit and the costs of course just keep on rising. These units are not doing any better than the old units in cooling the home.Additionally, despite detailed discussions regarding the installation of the units, placement of the drains off the roof and installation of the thermostats in the house, the work was well below any standard I would describe as professional. For example: The sales person assured me that the job would be supervised by him or the installation supervisor at all times. This was important for many obvious reasons, but mostly to ensure that the details we discussed and confirmed would come to pass. When I got home near the end of the installation (about 1 1/2 - 2 hours left on the hob), only the laborers were on site. They were leaving the drains in the same space they were originally which had resulted in water damage to the deck and yard previously. This is why we discussed in detail how the units would be drained. The laborers insisted they were told by the supervisor to leave it that way. I had to contact the company and go through the entire discussion again to correct. Even then I was left explaining it to the laborers who could have cared less. In the end they did a terrible job of setting up the PVC drain and damaged my house and covered deck which has multiple screws through the wood that I now have to look at every day. There may be other damage on the roof that I am not aware of as well but I cannot go up there myself to inspect. Of course the sales man said he would repair the screws jutting out of the roof of my deck but 3 1/2 months later I have never heard from anyone at Elite again. Additionally, the drain hangs clumsily over the walkway in the yard and creates a mud puddle in the garden as they did not run the PVC all the way to the block wall. Then there was the matter of the Thermostats. The laborers came in the house to install and after the first one was up I inspected to find not only was it hung crooked but it was a totally different size than the prior units. This left exposed paint and marks on the wall that would require repainting of two entire hallways to cover. Once again the salesman promised to correct this by getting proper sized plates. He did come back a few days later with plates but they were a different color (gray) than the thermostats (white). So now, to return my home to its original condition I would have to hire someone to repair my deck roof, run the drains properly, and essentially repaint two entire hallways, about 600 square foot of wall space. Again, never heard from anyone at Elite about any of these issues. Other small realities - the units were supposed to have heat strips which were not available at the time of installation so I will now have to wait and see if Elite Plumbing, Heating & Air Conditioning follows through on providing and installing these necessary parts. The package I purchased also "included" two years of regular maintenance. I am loathe to let these folks back on property and risk more damage and poor service.
Loyalty Means Nothing to Elite !
I had used Elite for jobs in the past and they were good until the this happened...A tech came to service our AC Unit and was fiddling with our electrical panel. As she was doing so, the lights in one of our rooms went out. She then proceeded to inform us that we would need an electrician to fix the initial problem with the AC unit. An electrician came out and solved our AC issue but now I'm stuck with a diagnostic bill to try to fix the lighting problem that Elites tech created. When I called to speak with a manager, he was smug and dismissive. With a straight face he told me it had to be a coincidence that our lights went out when his employee was messing with our electrical panel! This is laughable and a total attempt to skirt responsibility. This business is a joke and the way they treat customers is pathetic. I had plans to use them for regular services in future. Not any more.