Today our tech was Christy. Friendly, courteous, and thorough. I’d happily have her perform my routine service every six months
Experience was great Jesse the ac tech was awesome at his job
Caring, competent, and efficient!!!They know what to do...Plus, we are seeing so many more Elite vehicles servicing the Las Vegas Valley!Bravo ELITE.
Elite installed a new HVAC system 3 years ago. They have been professional and responsive.
always efficient and take care of my AC/Heating system
Elite installed our current unit approximately 11 years ago. We scheduled a winter tune up with Richard. All is good. Quick and painless. Thank you Richard and Elite.
Very satisfied with Elite. The installation of my unit went smoothly almost 2 years ago, and today's routine maintenance appoint was on time and efficiently handled.
THESE FOLKS ARE NUMBER ONE . But this trip, tec tried to up sell me for $189.00 to clean 1 year old dirty a/c coils, or buy a $190.00 gold service warranty. I feel that since I bought the unit from Elite, the tec might have taken the time to clean it at no charge? I'm 80 and doing this myself ain't on my bucket list. Gas is $5 a gal., and $189.00 to clean dirty coils is not happening. I don't think would take 20 minutes, and tec was only here a very SHORT time.........Joe
Jairo with Elite came out today to perform a maintenance check on my AC and its components along with checking the condition of the air ducts.He reported the AC was working fine everything looked good but recommended a replacement of the air ducts as they were falling apart!Jairo was polite, personable, professional and I enjoyed his visit. Thank you Elite and Jairo.Valerie Goetze
Great customer service! They are honest and hard working. Stand by their service. Would definitely recommend.
We have been customers of Elite AC for over 15 years. Recommend this great business to all my friends and family. Armando delivers service with a smile.
GREAT JOB. wHY ARE FILTERS SO EXPENSIVE?
Jesse did a great job with his duct work inspection and HVAC maintenance. He was very good explaining what he was working on and provided input regarding future requirements. I appreciated his professionalism, yet friendly demeanor.
Elite is always honest, trustworthy and offer very good prices. I had the anod rod replaced on my water heater. I do this every year with Elite. My heater is now 12 years old because changing the rod keeps rust from forming inside. Jesus came right on time. In fact, Elite even sent my tracking info so I could see exactly where he was. He did a great job as always. Elite takes care of all of my heating, AC and plumbing. Wouldn't use anyone else.
Very respectful and thorough
Richard has been to my home before. He is an excellent representative of your company. He is knowledgeable, reliable and a friendly person.
Alex performed our fall heating system checkup recently. He was friendly, courteous and efficient and stated that the system was working perfectly and ready for the winter.We have been satisfied customers of Elite Plumbing, Heating & Air Conditioning for many years.
Extremely professional service provided. I recommend a leap, plumbing without hesitation
Once again, Nathan provided exemplary service, checking my heating and air conditioning units. He spotted a potential problem and advised me in time to get it taken care of while it’s still under warranty. He is always polite, respectful efficient. He goes the extra mile.
Prompt and professional service.
Rigo was friendly, professional and quick.We really like working with Elite.
Came so quickly and did a great job! Friendly and professional. I highly recommend Elite Plumbing.
Elite is the AC company you can trust in Las Vegas Nevada , very reliable company they Have a great people working for them.best prices!
Nathan always services my unit well and if I have any issues they respond quickly
Very polite and thorough maintenance
Want the best hire the best and in my opinion it's Elite
He was timely, very efficient did not waste any time, was very pleasant. Mission accomplished!
The entire team is very professional. I will always use this company. Keep up the great work! Side note: Their tech, Christy, is highly recommended! Communicates any recommendations
Jesse showed up on time and immediately started reviewing my systems. Find a small problem and example what is was and how it happened. I have never explained in such detail. In the past other companies made me feel like they didn’t have time to explain.
She was very efficient and knowledgeable about checking my heater and replacing my filters.
I'm very pleased with the Technician. He explained carefully the service being performed and was very patient. I couldn't have asked for more. Thank you
Joey was on time, professional and knowledgeable. Thanks!
Here on time. Winter service and inspection for HVAC was fast and complete. Great company to do business with.
I called in the morning to schedule a time to repair my toilet and replace the shut off and water line. They said they would have somebody out the next day between 2:00 and 4:00. I received a call about 10:00 saying they could have someone come over right then. The plumber arrived in less than ten minutes and looked at the work needed and gave me an estimate. I approved the quote and he got to work and completed everything in less than 45 minutes. Thank you Rigoberto and Elite for prompt professional service. You have a customer for my future Plumbing, Heating and Cooling needs. Thank you!!!
Just wanted to thank Alan and everyone at Elite for my new split system AC unit. It quit on a Monday morning and after talking to Alan his installers were back at 9:00 am Tuesday. What a GREAT bunch of guys, can't express how PERFECT the whole experience went and it works GREAT!! I would highly recommend Elite to anyone needing any of the services they provide! THANKS AGAIN!
Elite Plumbing, Heating & Air Conditioning came to my home in Henderson to inspect my heating and AC system. We discussed the situation and I came to the decision that being my system was 29 years old it was time for a new heating and air system. The problem, I was going out of town the next day for two months. This was 10am. By 2:00pm a crew was there and installed a new system that afternoon. The new system gave me the capability to control my heating and AC from my phone. Great feature to have when you travel as much as I do. It also gives Elite the ability to monitor my system to detect issues that need to be addressed by a professional. Good job Elite!
Routine winter maintenance done with cleaning of dust buildup and new drain pipe installed. Jesse was timely, professional, detailed explanation of what needed to be done and very thorough with the maintenance. Elite always has good service personnel.Also the office staff is courteous and prompt/
ON TIME. EXPLAINED EVERYTHING THAT WAS BEING CHECKED. TOP NOTCH SERVICE.
Jesus did a thorough job checking all my plumbing needs. Kitchen, bathrooms and flushing my water heater. He even tested my water softener flow. He’s a real professional.
On March 13, 2025, Elite Heating & AC installed a new 5-ton HVAC unit on our roof. They also did some duct work for a total of $11.2K. That same day, they emailed proof of product registration with the manufacturer to us. The registration was necessary to start the 10-year warranty and showed the model and serial number.August 14, 2025, we called Elite to let them know the new AC was no longer blowing cold air. They came out and said the coil and some other component needed to be replaced. This was very surprising for a 5-month-old HVAC unit. So, we waited for Elite to come back and replace the defective parts. After waiting a few days, we had to call Elite to ask when they were planning on getting the AC up and running. They said they were waiting for parts and would get back to us once they arrived. Two weeks later, we still hadn't heard from them, so we called again. We were told they had to check with the technician to see what was going on and would call back. Another 2 weeks went by, and no word from Elite, so we called again. This time we were told the parts arrived damaged and were bow placed on back order. We were surprised no one at Elite bothered to give us this update. When we spoke with the "service manager," he said he would look into everything and call us back on Monday. Monday came and went with no word from him. We called them again and again and were given the same run around each time. "We need to check with the manufacturer, or check with the technician, etc., and get back to you. We called again, and they said since the parts are taking so long, we've decided to replace the defective HVAC unit completely.September 30, 2025, Elite came out and replaced the HVAC unit with a "new" unit. This time, we did not receive any proof of product registration. We did not know the model and serial number of the new unit they put on our roof, so, as it stands, it looks like we no longer have a 10-year warranty.Tired of their games and bad customer service, we filed a complaint with the Better Business Bureau, which was what finally prompted them to come out and replace the unit. We asked for the proof of registration, and they said we needed to call them with any questions. We didn't have any questions. We were waiting for the product registration so we could be assured our new HVAC is under the promised 10-year warranty. This needs to be emailed to us and cannot be accomplished over the phone. To this day, Elite Heating & Air Conditioning has refused to send any documentation of our "new" HVAC unit. We have no model number, serial number, proof of product registration, or warranty.We were without AC for over 6 weeks during the summer, which prevented us from listing the home for sale or from being able to rent it. Either way, Elite has cost us a lot of money and grief.